Your helpdesk is drowning in emails. Axiomova fixes that.

Published in Leading Facilities Management Publications

A deep dive into how FM teams can turn scattered knowledge into immediate, auditable actions — with governance frameworks and measurable KPIs.

IFMA FMJ

Amal Nozieres
Founder & CEO, Axiomova

How modern AI agents reduce backlog, enhance data protection, and integrate into the FM systems teams already use.

Tomorrow's FM

How AI Agents Transform FM Operations

Hybrid & On-Prem AI for Real FM Workflows

Amal Nozieres
Founder & CEO, Axiomova

The Real Cost of Manual Helpdesk Operations

Traditional help desks drown teams in manual work.
Axiomova automates routine email-driven operations so teams can focus on what matters.

EMAIL TRIAGE & WORK ORDERS

Problem:

✗ 50-200 client emails per day hitting shared inboxes

✗ Manual reading, classifying, and data entry into CMMS

✗ Requests falling through the cracks

✗ Your best people stuck on admin instead of problem-solving

Axiomova Solution:

→ AI reads and classifies emails instantly (urgency, category, location)

→ Work orders created automatically with extracted details

→ Syncs directly to Corrigo, Planon, ServiceChannel, or your CMMS

Results:

• 10+ minutes → seconds per request

• Zero dropped requests

• 95% faster first response

• Team focuses on resolution, not triage

Problem:

✗ No visibility on request status across sites

✗ SLA breaches discovered too late

✗ Manual reporting for client reviews

✗ Finger-pointing when things go wrong

Axiomova Solution:

→ Real-time dashboard for all open requests

→ SLA rules by priority with automated alerts before breaches

→ Full audit trail from email to resolution

→ One-click reports for client meetings

Results:

• 100% visibility on every request

• SLA breach prevention, not reaction

• Confident client reporting

• Clear accountability across teams

SLA TRACKING & COMPLIANCE

Built for FM. Not Adapted for It.

Generic helpdesk tools don't speak your language.

Axiomova is purpose-built for Facilities Management operations.

The Axiomova Difference:

✓ Email In → Work Order Out Tenant requests → AI Classification → CMMS Work Order — automatically

✓ Understands FM Vocabulary HVAC, leak, P1 urgent, reactive maintenance, SLA breach — no training needed

✓ Integrates With Your CMMS Corrigo, Planon, ServiceChannel, or your existing system via API

⚡ Live in Days, Not Months

Connect your inbox. Configure your workflows. Go live.

Axiomova plugs into your existing processes — email stays email, CMMS stays CMMS.

🔒 Your Data, Your Servers

On-premises deployment via Docker. Your data never leaves your network.

Full audit trail. Full compliance. Full control.

🎯 FM-Native Intelligence

Pre-trained on real FM workflows and terminology. Classifies by urgency, category, location, and sentiment — out of the box.

No months of configuration. No "teach the AI" phase.

Purpose-Built for Helpdesk Operations

Built for real operational teams — not demos or labs.

No black box AI. No false promises. Results you can trust — with control you keep.

✓ Processes 50-200+ emails/day Maintenance requests, tenant complaints, vendor follow-ups — all classified automatically

✓ Speaks FM vocabulary

HVAC, leak, P1 urgent, reactive vs preventive — understood out of the box

✓ Feeds your CMMS, doesn't replace it

Corrigo, Planon, ServiceChannel — work orders sync via API

✓ On-premises ready

Your data stays on your servers. Full audit trail. Full compliance.

Frequently asked questions

What is Axiomova?

Axiomova is an AI-powered helpdesk platform specifically designed for facilities management (FM) service providers. It automatically triages incoming client emails, classifies them by urgency, category, and location, creates work orders, and provides a dashboard for FM Directors to track everything in real-time.

How does Axiomova help facilities management teams?

Axiomova reduces manual email processing from hours to seconds. It reads incoming emails, understands FM-specific vocabulary (HVAC, leak, P1 urgent), classifies requests, creates work orders automatically, and syncs with your CMMS. This eliminates dropped requests, reduces SLA breaches, and improves client satisfaction.

Does Axiomova integrate with CMMS platforms?

Yes, Axiomova integrates with major CMMS platforms including Corrigo, Planon, ServiceChannel, and others via API. It acts as an intelligent middleware layer, connecting unstructured client emails to structured work orders in your existing system.

Can Axiomova be deployed on-premises?

Yes, Axiomova offers on-premises deployment via Docker for organizations requiring complete data sovereignty. Your data stays on your servers, never leaves your network, and you maintain full control.

What makes Axiomova different from generic helpdesk software?

Axiomova is purpose-built for FM with AI trained on FM vocabulary and workflows. It processes emails (no behavior change for clients) and integrates with CMMS platforms (doesn't replace them). Generic helpdesk tools don't understand FM terminology out of the box.

How long does it take to implement Axiomova?

Most implementations take 1-2 weeks. Connect your email, configure workflows, and integrate with your CMMS. No lengthy training required — the AI is pre-trained on FM vocabulary.

Ready to Transform Your FM Helpdesk?

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